Qualify
A fifteen-minute call is enough to know whether the issue deserves a video call, or whether you are better off pointed elsewhere.
SBBI / METHOD
UNDERSTAND BEFORE AUTOMATING.
It all starts with a free fifteen-minute call. If the issue deserves it, we continue over video; on-site observation only becomes paid when it produces real scoping work, with an analysis and a scenario you keep.
The method
WHAT HAPPENS, IN ORDER.
Scope
If the project calls for it, we come and observe the work on site. This step only becomes paid if it produces a usable analysis and scenario.
Put into service
Delivery ends with acceptance criteria, documentation, a correction period and a measure of what actually changed.
The commitment
WHERE FREE ENDS AND PAID BEGINS.
The first conversation is free.
We understand the issue, check it is worth pursuing and point you to the next step, even if it is not with us.
In-depth scoping is paid.
Travel, observing the work, analysing your tools and a written report: it is real work, and it is billed as such.
You commit to access.
The project moves forward if the right people are available and approvals come through.
SBBI commits to transparency.
We document what is done, flag the risks and put in writing what is not covered.
The end of the mission is defined.
Acceptance criteria, a manual fallback, a correction period and result measurement are set before we start.
What we do not do.
PAID SCOPING MUST LEAVE YOU WITH A USABLE DOCUMENT, EVEN IF NOTHING FOLLOWS.
If scoping leads to a project, its cost can be credited; the conditions are written into the proposal. The first conversation remains non-binding.
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